Terms of Service

1. Our Service

{{BUSINESS_NAME}} operates a lead generation and referral service that connects homeowners seeking bathroom renovation services with qualified tradespeople and renovation specialists in our network.

What We Do

• Collect enquiries from homeowners interested in bathroom renovation services
• Match enquiries with appropriate service providers in our network based on location, project type, and availability
• Share enquiry details with selected service providers who may contact you
• Provide general information about bathroom renovations in Camberwell and surrounding areas

What We Do Not Do

• Directly perform bathroom renovation work
• Employ or supervise tradespeople
• Provide quotes for renovation work
• Guarantee the quality, pricing, or availability of services from our network providers
• Act as a party to any contract between you and a service provider

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of Australia
• Have a genuine interest in obtaining bathroom renovation services
• Provide accurate and truthful information in your enquiry

3. Submitting Enquiries

When you submit an enquiry through our website:

• You consent to us sharing your contact details and project information with service providers in our network
• You consent to being contacted by these service providers via phone, email, or SMS regarding your enquiry
• You acknowledge that multiple service providers may contact you
• You warrant that all information provided is accurate and complete
• You understand that submitting an enquiry does not guarantee you will receive quotes or that services will be available

4. Service Providers

The bathroom renovation specialists in our network are independent contractors, not employees or agents of {{BUSINESS_NAME}}.

Service Provider Responsibilities

Each service provider is responsible for:

• Maintaining their own licences, registrations, and insurance (including Registered Building Practitioner status where required)
• Complying with all applicable laws and regulations, including the Building Act 1993 (Vic)
• Providing accurate quotes and completing work to a professional standard
• Their own terms, pricing, warranties, and guarantees
• Obtaining any required building permits
• Providing Domestic Building Insurance for work over $16,000 as required by Victorian law

Your Relationship with Service Providers

Any contract for renovation work is between you and the service provider directly. We are not a party to that contract and have no responsibility for the performance of work or resolution of disputes.

5. No Guarantee

We do not guarantee:

• That you will receive quotes or responses to your enquiry
• The quality, timeliness, or pricing of any work performed by service providers
• The accuracy of information provided by service providers
• That service providers will meet your expectations or requirements
• The licensing status or credentials of individual service providers (although we endeavour to work with properly licensed professionals)

We recommend you independently verify the credentials, insurance, and licensing of any service provider before engaging them for work.

6. Your Obligations

When using our website and services, you agree to:

• Provide accurate and complete information in your enquiries
• Not submit false, misleading, or spam enquiries
• Not use our services for any unlawful purpose
• Not attempt to circumvent or interfere with our website's security features
• Not use automated systems or software to submit enquiries without our consent
• Conduct your own due diligence on service providers before engaging them

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of {{BUSINESS_NAME}} or our licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

9. Disclaimers

Information Only

The information on this website is provided for general informational purposes only. It does not constitute professional advice. You should seek independent professional advice before making decisions about bathroom renovation projects.

No Endorsement

Our referral of a service provider does not constitute an endorsement or recommendation. We do not guarantee the suitability of any service provider for your specific needs.

Website Availability

We do not guarantee that our website will be available at all times or that it will be free from errors or viruses. We may modify, suspend, or discontinue any part of our website at any time without notice.

10. Limitation of Liability

To the maximum extent permitted by law:

• We exclude all liability for any loss or damage arising from your use of our website or services, including any loss arising from the acts or omissions of service providers in our network
• We are not liable for any indirect, consequential, special, or punitive damages
• Our total liability to you for any claims arising from your use of our services is limited to the amount (if any) you have paid to us for those services

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

• Cancel your service contract with us; and
• A refund for the unused portion, or compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.

12. Indemnity

You agree to indemnify and hold harmless {{BUSINESS_NAME}}, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your use of our website or services
• Any false or misleading information you provide
• Your violation of any third-party rights

13. Termination

We may terminate or suspend your access to our website and services at any time, without notice, for any reason, including if we believe you have violated these Terms.

Upon termination, your right to use our website and services ceases immediately. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Changes to Terms

We may modify these Terms at any time by posting updated Terms on this page. Changes take effect immediately upon posting. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any changes.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from these Terms or your use of our website and services.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: