{{BUSINESS_NAME}} ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our lead generation and referral services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and relevant state privacy legislation.
1. Information We Collect
We may collect and process the following types of personal information:
Information You Provide
- Contact details: Name, email address, phone number, and suburb/address
- Enquiry details: Information about your bathroom renovation project, including property type, scope of work, budget range, and timeline
- Communication records: Correspondence you have with us via email, phone, or contact forms
Information Collected Automatically
- Device information: IP address, browser type, operating system, and device identifiers
- Usage data: Pages visited, time spent on pages, links clicked, and referring website
- Location data: General geographic location based on IP address
2. How We Collect Your Information
We collect personal information through:
- Contact forms: When you submit an enquiry through our website
- Phone calls: When you call our enquiry line
- Email: When you email us directly
- Cookies and analytics: Through automated technologies when you browse our website
We only collect personal information that is reasonably necessary for our business functions and activities.
3. How We Use Your Information
We use your personal information to:
- Connect you with service providers: Share your enquiry details with qualified bathroom renovation specialists in our network who can assist with your project
- Respond to enquiries: Contact you regarding your enquiry and provide relevant information
- Improve our services: Analyse website usage to improve user experience and service offerings
- Communicate with you: Send service-related communications and, with your consent, marketing materials
- Comply with legal obligations: Meet our legal and regulatory requirements
- Prevent fraud: Detect and prevent fraudulent or malicious activity
4. Disclosure of Your Information
As a lead generation service, we share your personal information with:
Service Providers in Our Network
When you submit an enquiry, we share your contact details and project information with one or more bathroom renovation specialists in our network who can assist with your requirements. These service providers are independent contractors and are responsible for their own privacy practices.
Other Third Parties
We may also share your information with:
- Technology service providers: Companies that provide website hosting, form processing, email delivery, and analytics services
- Professional advisers: Lawyers, accountants, and auditors where necessary
- Law enforcement: Where required by law or to protect our legal rights
We do not sell your personal information to third parties for their own marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure HTTPS encryption for all data transmission
- Access controls limiting who can view personal information
- Regular security assessments of our systems
- Secure storage with reputable hosting providers
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- To complete your service enquiry and follow-up
- To comply with legal, accounting, or reporting requirements
- To resolve disputes and enforce our agreements
Enquiry data is typically retained for up to 24 months after your last interaction with us, unless longer retention is required by law.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access Your Information
You may request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (usually 30 days).
Correct Your Information
If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.
Opt Out of Marketing
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Withdraw Consent
Where we rely on your consent to process your information, you may withdraw that consent at any time.
Request Deletion
You may request that we delete your personal information, subject to our legal obligations to retain certain records.
To exercise any of these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Complaints
If you believe we have breached the Australian Privacy Principles or have a complaint about how we handle your personal information, please contact us using the details below.
We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: